Naizak engineers provide support for basic customer issues by analyzing the symptoms and figuring out the underlying problem. Our support engineers have extensive dual-knowledge of products both from a technical and business perspective. Our Level 2 support engineers offer more in-depth technical support, experienced and knowledge on a particular product or specialized service – this includes administrative level support, advanced technical troubleshooting and escalation to the vendor for further assistance.
Support working hours from 9.00am-6.00pm Sunday To Thursday (Abu Dhabi timing – GMT/UTC +4)